Terms of Service

1. Who we are and accepting these terms

Chatslane is provided by [COMPANY NAME], [REGISTERED ADDRESS]. TODO(legal): confirm company details. By creating an account, starting a trial or using Chatslane, you agree to these terms on behalf of yourself and the company you represent.

2. Accounts and team members

• Give accurate information and keep your password safe.
• You're responsible for activity in your account, including what your teammates do.
• Owners and admins control who joins the team and can remove members.
• You must be old enough to form a binding contract where you live.

3. Subscriptions, trials and billing

• Chatslane is a flat monthly subscription. New accounts can start a free trial; you won't be charged until it ends.
• Larger apps can agree custom pricing with us in writing.
• Subscriptions renew automatically each period until you cancel. You can cancel any time from the billing page; access continues until the end of the paid period.
• Payments are processed by our payment provider, which may add taxes where required.
• Refunds: TODO(legal) define the refund policy.
• We'll give at least 30 days' notice of price changes before your next billing period.

4. Your data and your users' data

You own your content, including your users' messages. For your end users' personal data you are the controller, and Chatslane processes it on your behalf: chat messages, photos, device and app details, and subscription details from RevenueCat, Superwall or Adapty if you connect them.

You're responsible for having a lawful basis to send that data to Chatslane, telling your users about it in your own privacy policy, and filling in Apple's and Google's privacy labels accurately. See our Privacy Policy and Data Processing Agreement for how we handle it.

5. AI answers and their limits

Some features use automated systems, such as translation and (when available) an AI assistant that answers from your own docs. Automated answers can be wrong or incomplete. You're responsible for the content you give them and for reviewing important answers; the assistant hands conversations to your team when it isn't sure.

6. Acceptable use

• No spam, unsolicited bulk messages, or misleading offers.
• No illegal, harmful or hateful content, and no harassment or abuse of your users.
• Don't offer incentives in exchange for App Store or Google Play reviews.
• Don't try to break, overload or reverse-engineer the service, or access other customers' data.
• Follow Apple's and Google's store rules and applicable consumer and privacy laws.

7. Third-party services

Chatslane works with services you choose to connect, such as push notification providers (Apple, Google Firebase), subscription tools, email delivery and translation. Your use of those services is also governed by their own terms, and we aren't responsible for their availability or actions.

8. Availability and changes to the service

We work to keep Chatslane available and secure but can't promise it will always be uninterrupted or error-free. We may add, change or remove features; if we remove something important you rely on, we'll tell you in advance where we reasonably can.

9. Termination

You can stop using Chatslane and close your account at any time. We may suspend or end accounts that break these terms or don't pay, with notice where reasonable. After closure we delete your data as described in the Privacy Policy, and you can export it beforehand.

10. Liability and disclaimers

To the extent the law allows, Chatslane is provided "as is", without warranties. We aren't liable for indirect or consequential losses such as lost profits or data. TODO(legal): set the liability cap (for example, fees paid in the previous 12 months).

11. Changes to these terms

We may update these terms. We'll post the new version here, update the date at the top, and tell you about important changes by email or in the dashboard before they take effect.

12. Contact

Questions about these terms? Email info@chatslane.com. These terms are governed by the laws of [JURISDICTION]. TODO(legal): confirm governing law and venue.